Temu Switzerland
Temu Switzerland Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu Switzerland has a 2.6 star rating from 14 reviews; consumers are mostly neutral. Rating split shows 64% unfavorable and 29% positive. Pros noted: good articles, lower prices. Cons noted: poor communication and recurring refund and return issues. Most users request a refund. Price level reported as medium; discounts and product variety are valued.
Key Takeaways for Future Customers
- Check Temu Switzerland reviews and recent user reports before ordering.
- Prepare for potential delays with returns and refunds and monitor billing closely.
- Expect medium pricing with frequent discounts and diverse product selection.
Negative Feedback / Risk Areas
- Frequent Temu Switzerland customer complaints about refunds and slow returns processing.
- Delivery and missing items issues with logistics and tracking.
- Poor customer service communication and unhelpful chat bot.
- Occasional duplicate charges and billing discrepancies reported.
Positive Feedback
Customers praise discounts, special offers, product diversity, and generally low prices.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Temu Switzerland has a 2.6 star rating from 14 reviews; consumers are mostly neutral. Rating split shows 64% unfavorable and 29% positive. Pros noted: good articles, lower prices. Cons noted: poor communication and recurring refund and return issues. Most users request a refund. Price level reported as medium; discounts and product variety are valued.
Key Takeaways for Future Customers
- Check Temu Switzerland reviews and recent user reports before ordering.
- Prepare for potential delays with returns and refunds and monitor billing closely.
- Expect medium pricing with frequent discounts and diverse product selection.
Negative Feedback / Risk Areas
- Frequent Temu Switzerland customer complaints about refunds and slow returns processing.
- Delivery and missing items issues with logistics and tracking.
- Poor customer service communication and unhelpful chat bot.
- Occasional duplicate charges and billing discrepancies reported.
Positive Feedback
Customers praise discounts, special offers, product diversity, and generally low prices.
Media from reviews
Turn one complaint into a collective action
About my refund
i returned my items so i want my refund to pay my flex accounts i don't want the money to stay temes
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey take money from my account 877.49fr
Good morning, Mr. Or Ms. Please you guys remove money from my account Twint, 877.49fr please I need my money back please please please
User's recommendation: If all go well
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my money back 877.49fr
- - Temu sent a message claiming the payment was successful.
- - The user says they did not pay anything to Temu.
- - They request a refund of 877.49fr.
Temu send me message on my phone then I check the message, they said your payment is successfully, please I did pay anything temu too my money
Please return the money back to me
Thanks
Please I need my money back. 877.49fr
Thank you
God bless you
What GOD can not do does not exist
User's recommendation: If temu is nice to me
Aristau, Aargau
Return is not deducted from the amount to pay
- - Return ticket requested; DPD shows delivery 07.07.2025; no return-date info; invoice due; items not deducted; update Klarna.
Dear all,
On 29.06.2025 I have asked for return ticket. Normally it was with Swiss Post, now it was with DPD and there is no info where and when the parcel will be returned to your warehouse.
I contacted on the form on your web site but it is impossible to get a normal reply from chat bot!
I have to pay the invoice and the amount of returned items is not deducted from the original one.At DPD website is written that parcel is delivered to you on 07.07.2025.The tack number is 060863****4238
I kindly ask you to send update to me and to Klarna
How long is the procedure to get confirmation and to get update?
Thank you
L. Dimitrova
User's recommendation: I recommend customers to get prompt feedback and assistance when there is an issue,the chat bot not always help
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Payments went through they claimed only one did!!
- - Two Temu payments: 39.86 CHF and 25.63 CHF.
- - Bank confirms the first transaction went through.
- - Temu says bank failed; no complaint reference.
Company fixed the issue and I have been provided with apology. It was the Raifeissen bank who caused the issue but two advisors at the bank blamed on Temu and I believe them, now I closed the bank account and they were not happy.
The bank confirmed that the transaction has gone through,also a cash machine as well and later I removed some items and tried again, and I paid again 25.63CHF this time the order will be shipped.
I contacted all day customers service from Temu all very polite tried to get rid of me saying that my bank didn't work, and the transaction failed, I send them even proof with the both transactions even so they ignored me tried to quickly close the case. I asked repeatedly to open a complaint because they left me with no money on my account right before my daughter birthday I need to get her a cake, they didn't give me any reference number for the complaint again asking me to wait for them to investigate, I ask them to hurry and solve this issue before Wednesday.
I bought before from Temu for the past three months, and they were fine I had no issues until now, maybe that's how they deal at first they are great then start causing issues to get money from people unfairly.
Not nice. I am disappointed and not happy about the way they dealt with me.
I cannot believe this is such a bad time of this to happen.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo happy
- - Order PO-192-053****487991****) arrived incomplete.
- - Only 4 of 5 watches were delivered; Temu hasn't responded to emails.
I placed my order with the ID number PO-192-053****487991****). The order was received but incomplete.
My wrist watches were supposed to be 5 pieces.
I opened my parcel and saw just 4 pieces. I have sent a lots of emails, no response from Temu
Thanks in advance for a quick correction of the mistake.
Felix.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not recieved
I have ordered some things, and the payment has been deducted from me. They are showing that it is delivered and signed, but I have not received it.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPayment roll for not my orders
I have received a post from you that I did not order. Could you please recheck it?
110120****27A0063
Order number 031023****010097.
Preferred solution: Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLogistics is complicated if you live remotely
All done parcel arrived thank you for many people there would be no Christmas without Temuqwertyuiopljhgfdssaasdcccvbbbhdw
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt don't matter I just really need for you to answer the *** phone please
- - Cannot get a $5 price adjustment refund.
- - Says they are quadriplegic and money is taken.
- - Will warn online, delete the app, and never buy again.
So there is nothing at all Yah nothing you can do better at all you guy's can't give me my refund for my price adjustment even though it's only five $ you guy's wanna keep on ripping me off with me being paralyzed a quadriplegic you guy's wanna keep stealing $ off me im getting the last of my stuffi orderd off you guys letting Facebook know not to order off you guys I'm deleting your app and I'm never buying anything from your company *** you guy's k
- U blow
Preferred solution: Full refund
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWas soll das musste 8.00 Fr. Bezahlen auf Post
- - A return label was requested and should be emailed for sending via the post.
- - No reply yet; a copy of the post was sent and the issue is being checked.
ein Packet retouEtikette ist pdp hab angefragt sollte mir per E-mail eine Für die Post schicke keine Antwort nur wir Prüfen hab Kopie von der Post geschickt keine Antwort nur nur nur wir Prüfen wir wir wir wir wir wir leiten das weiter und so geht es die ganze Zeit. Ich sollte noch
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have a question about the payment that you sent
We paid our payment, all that we have, but I received a new receipt in the last few months. Please send me the item that I use. I will write the order number below.
Preferred solution: I received the receipt that I paid bfor
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerMy parcel
- - Ordered 51 items on 27.8.2024; expected in 15 days, but nothing arrived.
- - DPD shows no parcel in system.
- - Holiday on the 14th; confirm arrival date.
It wasn’t helpful at all!I sent what I need, they couldn’t tell me where my package is and even till now i can’t apply for a refund!The worse service for me.
I ordered 51 items on the 27.8.2024, and they should arrive in 15 days, yet I haven't received anything from DPD, and they don't have the parcel as well! The main problem is that I am going on holiday on the 14th of this month!
So, can I know when my parcel should arrive? I don't want the 5 francs in case of delayed delivery, I need my order!
Preferred solution: Deliver product or service ordered
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo need
I just needed one lot of little wooden balls; ok for 40 or even 80 but I dont want to buy a lot of other things at the same time (which I dont need) to spend the fixed amount required!
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
I'm waiting for the delivery of the package for more then one hour, but the it is not arrived yet.
The delivery person call me and informed that he is going to deliver today at 5:30. But did not. I've been waiting for then an hour.
Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCommande pas reçu
Bonjour, la commande que vous dites avoir été livrée le 2 octobre, je ne l'ai pas reçue. Merci d'avance. Bonne journée.
- Less price shop
- Communication
Preferred solution: Full refund
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Hello, thank you for reaching out. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality.
If you have any further questions, please don't hesitate to contact us through Temu.com or the Temu app's live chat.
We are here to assist you in finding a resolution. Best wishes, Temu Team